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Return Policy

You have the right to withdraw from this contract within 14 days without giving any reason.

Returns condition

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Carrousel Kids HandelsgmbH, Spiegelgasse 15, 1010 Vienna, Austria; phone: +43 (0) 1 8909350, e-mail: of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. However returned products must be in brand new, mint condition, and have all original manufacturer's packaging, materials and accessories, including packing inserts. Clothing and shoes: it is obvious that you have to try them to determine the fit, size, etc. Please make sure you try these only in the form you would do in a shop. We recommend therefore to try the shoes on a soft surface (E.g. carpet), underwear, tights or swimwear, should be tried for hygiene reasons only over your own clothes, etc.

Any product that is damaged, used, dirty or is incomplete, will not be exchanged nor the purchase price refunded.

Effects of partial withdrawal

If the order value decreased due to a partial withdrawal and fell down under the bound that classified your order for a free delivery, the anticipated discount will be invoiced in arrears.

Returning an Item

The return shipping costs (the costs to send an item back to us) is not refundable and are to be borne by the buyer. Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.

Please download and fill out the withdrawal & return form and include it in the return along with a copy of the original invoice.

Ship the package to:

Carrousel Kids HandelsgmbH
Spiegelgasse 15 
1010 Vienna


In case of a failure by Carrousel Kids in the processing of the order, Carrousel Kids assumes the costs for the return of the item. In this case, please call Customer Service at +43 (0) 1 8909350 between the hours of 10:00 am - 6:30 pm Monday through Friday and 10:00 am - 6:00 pm Saturday. You can always contact us through our contact form.


An exchange is not possible at present.