la vie est belle et nous sommes comme elle
 

Delivery and Costs

All prices stated for goods in the online shop include VAT. Shipping costs will be added per order.

  • For Austrian and European Union customers the indicated prices are inclusive the Austrian statutory value added tax of currently 20%. The tax amount is of course disclosed on your invoice. Orders delivered within the EU are not subject to customs duties and import taxes.
  • For deliveries to foreign countries outside of the EU, the Austrian statutory value added tax does not apply. Only visible in your shopping card, after selecting the destination country. Please note for deliveries outside the EU additional customs duties, taxes and fees may be incurred, which shall be borne by the buyer in the full amount. We have no control on the customs fees or any other fees that may be incurred in your country. Therefore if you have any doubt about these fees we recommend contacting your local customs office.

Your ordering items will be shipped to you once the payment with credit card, Paypal has been received or immediately after receiving of the prepayment on the account of “Carrousel Kids”. Please ensure before you finalize the order that you specify your full last name, first name, shipping address, telephone number and e-mail-address.

Your order will be shipped either with Austrian Post or UPS. Once your order has been shipped, you will find a tracking-number on the shipping confirmation. So you'll be able to see at any time delivery estimate for your order.

There are 2 delivery options available in our web store: Standard and for very urgent orders, Express Shipping (only EU-wide). Further down appears the time of delivery from shipment.

The shipping costs include VAT and the cost of postage, packaging, logistics and shipping insurance up to 510.00 EUR.

Shipping method
Shipping costs
Delivery from shipment
Standard shipping
Austria:
Order up to 100€ - 4,90€
Order over 100€ - free

 

Germany:
Order up to 200€ - 6,90€
Order over 200€ - free

 

European Union (EU, Switzerland, Norway, Monaco):
Order up to 200€ - 12,00€
Order over 200€ - free

 

 

 

Worldwide:
per Order - 22,00 €
Your country is not on the list? Then contact us and we`ll try to find a solution.

Austria:
1-2 working days

 

Germany:
2-3 working days

 

 

Belgium(2-5 working days), Bulgaria(8-12), Croatia(6-9), Cyprus(6-9), Denmark(2), Estonia(3-4), Finland(3-4), France(2-5), Greece(5-6), Irland(3-4), Italy(2-5), Latvia(4-5), Lithuania(4-5), Luxembourg(2-5), Malta(4-5), Monaco(2-5), Netherlands(2-5), Norway(4-5), Poland(2-5), Portugal(4-5), Romania(5-10), Sweden(4-5), Switzerland(2), Slovenia(2), Slovakia(2-5), Spain(4-5), Czech Republic(2-5), Hungary(1-2), United Kingdom(4-5)

 

 

For orders worldwide, a separate request is required.

Express shipping
Austria:
from 9,89€

 

Germany:
from 43,71€

 

 European Union (EU, Switzerland, Norway, Monaco):
from 43,71

 

 Worldwide:
not available

Austria:
1 working days

 

Germany*:
1-2 working days

  

European Union (EU, Switzerland, Norway, Monaco)*:
1-3 working days

*Items are delivered within two business days to many countries in Europe; overnight delivery is available to major cities and business centres in the European Union.

Austria

Orders (standard shipping) to Austria will be delivered by Carrousel Kids due to an order value of 100.00 EUR for free. For orders up to 100.00 EUR the delivery fee is EUR 4.90. For very urgent orders we offer our Express delivery (1 business day). The calculation of the delivery fee for Express delivery is determined by weight and once you have selected the shipping method "express delivery" the fees will be estimate.

Germany

Orders (standard shipping) to Germany will be delivered by Carrousel Kids due to an order value of 200.00 EUR for free. For orders up to 200.00 EUR the delivery fee is 6.90 EUR. For very urgent orders we offer our Express delivery (1 -2* business days). The calculation of the delivery fee for Express delivery is determined by weight and once you have selected the shipping method "express delivery" the fees will be estimated.

European Union (EU, Switzerland, Norway, Monaco):

Orders (standard shipping) to European Union will be delivered by Carrousel Kids due to an order value of 200.00 EUR for free. For orders up to 200.00 EUR the delivery fee is 12.00 EUR. For very urgent orders we offer our Express delivery (1 -4* business days). The calculation of the delivery fee for Express delivery is determined by weight and once you have selected the shipping method "express delivery" the fees will be estimated.

Worldwide

For orders worldwide the delivery fee is 22.00 EUR. Your country is not on the list? Then contact us and we`ll try to find a solution.

Transport damage

Despite the best efforts, it is possible that your package is damaged during shipping. Upon receipt of your delivery please check it at first if there are any signs of damage to the packaging and inform immediately the delivery agent about this. If the packaging of your package is damaged, please record the defects on the delivery note. The delivery note is an important document as proof for compensation by Carrousel Kids or the shipping company (refund or exchange).

If you notice any damage after unpacking the package, please get in touch within 3 days from receiving your order with our customer service. Please call Customer Service at +43 (0) 1 8909350 between the hours of 10:00 am - 6:30 pm Monday through Friday and 10:00 am - 6:00 pm Saturday. You can always contact us through our contact form.

Please feel free to contact us if you have any questions or concerns about your order or shipping cost.